RV / Powersports

Total Control of your Business !

Summary

Deployment

Testimonials

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Summary
Deployment
Testimonials
Information request

Entirely adapted for the RV / Powersports market, our modular-based IMPAK.Net software fully integrates all of the applications required by a dealer, enabling fast, efficient and high performing processes. 

With real-time data processing, you have constant access to the most accurate information, giving you a competitive edge in your business decision-making.

As a Windows-based application and operating on the most standard technologies available in the industry, Lautopak favors the approach of providing a complete solution, both with on-site server and cloud service.

We hope that you will appreciate the richness of the features offered by our IMPAK.Net software and just as much, allow you to position it well in relation to your current business processes.

Vehicle inventory MGMT

Sales department

Parts department

Service department

Customer follow-up

Accounting department

Other modules

Interfaces

Vehicle Inventory Management

What is more normal for a dealer than to know exactly, at any given time, the full status of its vehicles inventory? 

In addition, a dealer requires instantaneous access to many other information, quite as relevant, in order to be well equipped to face customers. That is why the IMPAK.Net Vehicle Inventory module gives you much more.

This IMPAK.Net module provides you full control, such as:

  • Detailed List of vehicles in inventory, including suggested prices and all options
  • List of vehicles by model
  • List of vehicles on order, in transit, reserved...
  • Immediate display of the exact vehicle cost and status

Among the most important characteristics of this module, you'll find:

  • Total control and management of the vehicle inventory, including the stock order, reserved vehicle, in transit vehicle
  • Complete descriptive vehicle file, including basic options and complementary options (customizable), photos, promo price, etc., all this accessible by multiple search criteria
  • Availability of the complete history of vehicle owners 
  • Capacity to safeguard all vehicle relevant information, by means of digitized documents (i.e..: purchase invoice, sale contract, claim document and photo, etc)

And a many more functions

Sales Department

Showroom and F&I

The Showroom / F&I module, when integrated to the basic IMPAK.Net solution, provides a very intuitive and user-friendly environment for this strategic department, allowing complete control of the sales process.  This application answers and anticipates the ever growing needs of ultramodern sales concept from your sales team.

Moreover, this module addresses, for an increased productivity, of all the inherent stages of a modern and effective sale process. From the entry of a customer in your showroom up to the signature of the contract, this module offers to you all the necessary tools for the conclusion of a profitable sale, stimulating the establishment of a winning customer-sales person relation.

On the other hand, the Showroom / F&I module allows for precise and fast calculation of the various financing terms relative to the purchase or the leasing of a vehicle. Today, numerous and various financing options are available and customers wish to compare pros and cons of those options. The IMPAK.Net F&I application provides you with all the tools needed to find and present the most advantageous financial solution, compatible to the specific needs of the customers.

As it should be, this module provides the facility for you to store all the information on your customers (customer file), thus making it possible for you to refer to it quickly at any time:

  • Preferred vehicle type (model, options, etc.)
  • Storage of all quotations, with detailed information
  • Referencing information (newspaper ad, radio, TV, car show, etc.)
  • Anticipated purchase date
  • And many more

Being totally integrated, this module eliminates double entry and clerical tasks such as manual calculations, writing of sales contracts or financing contracts or the IM2C/transit, amongst others. The direct access to all the information contained in the calculation screen helps you conclude your sales, quickly and easily. You want to modify the choice of bank, the insurance company, the term, the interest rate or even the included protections? Even better, you want to change the selling price of certain protections in order to meet the customer’s budget? This powerful application does all calculations for you, instantly.

Finally, the customer follow-up is a crucial stage in the cycle of sale, even quite as important as the initial contact with the customer in the showroom. With an integrated electronic agenda, you now have a flexible instrument which will automatically record all the customer contacts to be carried out, ensuring that all customer follow-ups will be made diligently (sales follow-up, birthdays, financing expirations, warrantee expirations, etc.).

Furthermore, you will have access to several other functionalities, allowing you adequate evaluation of the showroom traffic, identification of most serious customers, provision of sales reports and statistics, thus everything to have a full control of one of the most important department of your dealership.

Amongst the other very important characteristics of this module, we find:

  • Module is completely integrated, therefore as soon as a Customer or Vehicle file is created, it becomes available, in real time, to all the departments (no double input)
  • Complete and total management of the customer files.  At any time, the salesman knows exactly the status of his files (Opened, Financing approved, etc.)
  • Capacity to create specific packages to offer to customers, with instantaneous calculation, such as:
    • Option 1: Life insurance, Replacement warranty and Sherlock
    • Option 2: Life insurance and Replacement warranty
  • Total control on F&I product pricing presentation, such as: daily, weekly, monthly payment
  • Automatic transfer of F&I data directly to accounting department (sales contracts)
  • Complete and total management of customer files
  • Integrated electronic agenda, with automated follow-up
  • Powerful search engine, based on multiple search criteria
  • Multiple reports available, such as: 
    • Customer contact list, for effective management of customer follow-ups
    • Showroom Activity report: number of customer files treated by salesman, sales rate per salesman, etc.
    • Profitability report on Sales and F&I, Commissions, etc.
  • And a many other functions

The IMPAK.Net Showroom / F&I module represents the essential tool for an increase of your vehicle sales, financing and supplementary protection sales, while increasing productivity of your staff.

Parts Department

Parts Inventory and Invoicing

One of the most important profit center of your dealership is unarguably the parts department. The IMPAK.Net Parts Inventory and Invoicing module is conceived to improve the productivity of every employee of this department, while increasing the satisfaction of your clientele by eliminating delays and errors.

The Parts Inventory and Invoicing module provides:

  • Integration to Partsmart (ARI) for BRP customers
  • Multi-currency inventory
  • Support of 5 different price lists, per customer
  • Order suggestion (to suppliers)
  • Parts Return
  • Price list update
  • Management of the supersession
  • Control on back-orders
  • Special prices, on a per customer basis
  • Sales journal
  • Cash report
  • Management of lost sales

And many more…

The IMPAK.Net Parts Inventory and Invoicing module helps you improve the profitability, to reduce losses, to increase profits, to improve customer satisfaction and to increase the accuracy of invoices.

Service Department

Service Invoicing

Your mechanics productivity, as well as profitability, are both major priorities for the service department. TheIMPAK.Net Service invoicing module  provides you with the necessary tools for an effective management of this department.

Due to its characteristics, the IMPAK.Net Service Invoicing module ensures full control of the department:

  • Unique screen for Opening, Closing and Billing of work orders
  • Provision of programmable operation codes
  • Allows for addition of parts on service invoice
  • Distribution of parts and manpower according to sale's type (at closing of work orders)
  • Allows for estimate
  • Complete vehicle repair history
  • Cash sales report
  • Sales journal
  • Automatic posting in GL and in the accounts receivable
  • Mechanic productivity report
  • Technical advisor control report
  • Invoicing exceptions control

The IMPAK.Net Service Invoicing module will allow you to increase the customer satisfaction, to improve the accuracy of invoices, to eliminate the errors and to increase the profitability of the department.

Appointment Scheduling

Integrated in IMPAK.Net, the Appointment Scheduling module allows a planned approach for scheduling appointments by taking into account all the parameters one find normally in a dealership.

This module thus contributes largely to increase the satisfaction of your clientele by eliminating the possibilities of errors such as :

  • overbooking
  • on availability of mechanics
  • on availability of competencies, amongst other things

Using the Appointment Scheduling, your service department can make the pre-opening of the work order, establish and follow its daily appointments. The service department can also establish daily limits on available time and eliminate the erroneous appointments due to schedule days off, holidays, etc.

Your customer thus benefits from a better service and you benefit from an improvement on the service department productivity.

With its various advantages, the Appointment Scheduling module gets you the tool indispensable to a better customer service while allowing you to increase the productivity of your after-sales service.

Suggested Maintenance

Integrated in our IMPAK.Net system, the Service Merchandising module allows you to generate, automatically on the Work Order, the operations to be made on the vehicle according to the maintenance criteria of the manufacturer.

Indeed, from a simple input of the current odometer and by considering the service history of the vehicle, the Service Merchandising module helps you to increase your sales in the Service department.

Increase the productivity of your technical advisor by assuring that they offer the current promotions (seasonal, manufacturer discount) personalized according to the model of the vehicle.

Increase the satisfaction rate of your customers by informing them, during the opening of the Work Order, that a recall campaign applies to their vehicle.

Develop loyalty of your clientele by making a proactive Follow-up with the automatic printing of the next maintenance date, you are able to determine right away with your customer his next appointment.

By using the power of the appointment mode, your technical advisor is even capable of pre-opening the next Work Order of the customer by including automatically its next maintenance there.

Customer Follow-up

Certainly, one of the most effective ways to increase sales, whether in the Service, Parts or even the Sales/Showroom department, is without a doubt the use of your existing customer base.

Undoubtedly, the IMPAK.Net Customer Follow-up module provides you with the ideal tool to optimize the use of your customer base by allowing you, among many others, the following possibilities:

  • Generate letters and personalized cards to customers:
    • birthday, purchase thank you letter, etc.
    • Verify satisfaction level of new owners
    • invitation to acquire a extended protection
    • Invitation for new models presentation
  • Letters to a customer whose financing contract expires soon
  • Letters concerning a manufacturer recall

And many others…

Offer a superior quality service and be on top of your competition.

Accounting Department

Viewed as an extremely powerful dealership accounting application, IMPAK.Net Accounting module will most certainly address all of your dealership’s need. This accounting application is a totally integrated module, operating in real-time, thus providing complete control over your management decisions.

The Accounting module includes:

  • Manufacturer’s Financial Statements
  • Customer Accounts
  • Supplier Accounts
  • Receivable Accounts
  • Payable Accounts
  • Bank Deposit Slip
  • Cash Receipts
  • Report Generator

and more…

Amongst the most important characteristics of this module, we find:

  • No month-end or year-end interruption or limitation
  • Allows for simultaneous operations on various months, with access to up-to-date financial results
  • Support multi department accounting, allowing for profit center
  • Complete financial statements and personalized daily operating control report (DOC)
  • Support for multiple cash
  • Electronic transfer for invoice payment
  • Export allowed to MS-Excel, for the production of personalized reports
  • Integrated management of Vehicles inventory

And many more functionalities

The IMPAK.Net Accounting module is designed to help you obtain, at any time, all the accurate information you need to accelerate the decision making process, speed up the accounting process, eliminate double entry and posting duplication, save time and increase the productivity level of your accounting department, for a much better control of your operations.

Other modules

Electronic Workshop

Integrated in our IMPAK.Net system, the Electronic Workshop (Dispatch) module completely automates the work orders assignment cycle in the mechanic department.

This module assures you a maximum of efficiency and productivity by the direct interaction of the technicians in the IMPAK.Net system.

Indeed, the Electronic Workshop module bases the work orders assignment on the qualifications and the field of expertise of each technician while taking into account the priority of the work to be done.

Electronic Workshop eliminates the time lost by the technicians waiting for work orders and the need for circulation of the paper documents. This module, completely integrated, thus allowing the unique data entry and share those same data with all other applications of the system IMPAK.Net. 

With the Electronic Workshop module, you control the following aspects:

  • The available hours by technician or by team
  • The types and the time of breaks
  • The work orders assignment
  • The work orders status
  • The technicians status
With its various reports such as the list of the operations in wait mode, list of the assigned and not completed operations, list of the tasks exceeding the number of estimated hours and the list of punched hours, the Electronic Workshop application provides you with the essential tool for a complete control of your mechanic department.

Service Electronic Follow-up and Notification

Job Tracking in Service

A unique tool, entirely integrated to the service waiting room management module or directly to the electronic workshop module (for time clocks), which allows you to:

  • Increase customer satisfaction rating, by keeping them constantly informed of the work completion in workshop
  • Accelerate vehicle handing over process
  • Optimize technical advisors’ work

Work Progress Electronic Notification

The customer, who leaves his vehicle at the dealership for the day, may be notified by email or SMS at the end of each job on the vehicle (according to his preference).

Work Completion Notification

When all jobs are completed, the customer is notified (again by email or SMS) that the vehicle is ready to be picked up. Moreover, a copy of the customer’s invoice (in electronic format) is automatically transmitted.

Thus, the customer is able to become acquainted with the invoice, before arrival at the service department.

Electronic Payment

Moreover, with the e-payment option, customer can even proceed to the invoice payment before showing up at the dealership.

 

Short-Term/Long-Term Rental

Offered on an optional basis to the IMPAK.Net software, this module is designed to make operating a short term rental fleet efficient and profitable, addressing the business realities of these companies by the means of various functionalities and characteristics.

Obviously and like all the other optional modules when selected with the basic IMPAK.Net software, it becomes a completely integral part of it, ensuring high level of productivity.

The module offers all the essential characteristics for high performance of daily or short term rental operations, of which:

  • single branch or multi-branch environment
  • complete control of vehicle inventory (unlimited group classification)
  • total and complete control of personalized tariff codes (unlimited)
  • total and complete control on additional services (insurance, accessories, etc.)
  • Complete and personalized management of longterm rental (in-house financing), including payments,
    amortization, depreciation, etc.

Flexible and very user-friendly, this module provides:

  • graphical interface, as a dashboard, for complete visualization of the vehicles fleet (i.e.: total view of vehicles status, presenting availabilities, reservations, rentals, etc.
  • single screen to produce Estimated, Reservation and/or a Contract
  • all forms (estimated, contract, invoice, etc.) are generated for laser impression
  • vehicles movements management
  • corporative accounts support
  • numerous reports available: vehicle inventory, late vehicles, double bookings, tariff list, report on vehicle incomes and performances, etc.
  • completely integrated to the accounting department

many more options and this, for your great benefits!!!

Extremely flexible and easy to use, this module ensures total and full control of your daily and short term rental operations.

Interfaces

The IMPAK.Net solution provides support of a wide variety of manufacturers as well as third-parties interfaces, as to allow for simplified operation and greater accessibility to information required in the normal course of business.

With increasingly available technologies, the very large majority of manufacturers have made available accessibility to centralized services (via Web Portal) for the establishment and maintenance of a direct relationship, with respect to specific functions and essential to the smooth running of operations.

BRP BOSSWeb Interface (PDS certified)

The IMPAK.Net software, through the BOSSWeb interface and according to the PDS standard, ensures a complete and efficient integration, in connection with the various applications made available by BRP.

According to BRP specifications, the IMPAK.Net software supports the following features:

  • Parts locator (at BRP or dealer network)
  • Order parts
  • Return of parts
  • Registration of guarantees
  • Warranty claim

Other elements will be added in the future, at the request of BRP.

Polaris Interface (PDS certified)

The Polaris integration, according to the PDS standard, ensures full and efficient integration, in connection with the various applications available by this manufacturer. The Polaris interface provides:

  • Validation of the dealer number
  • Availability of your inventory
  • Parts locator (at Polaris or dealer network)
  • Vehicle specifications, via VIN decoding

Other elements will be added in the future, at the request of Polaris.

IMPAK.Net ensures you of a constant connection with your manufacturer, supporting and inspiring flawless operations of your dealership.

PartSmart Interface

PartSmart integration allows for the display of your part pricing and inventory levels, and export your picklists in order to create an invoice and this, directly in your IMPAK.Net software.

LoyalAction Interface

LoyalAction is an easy-to-use loyalty and customer satisfaction program. Management of points and rewards is automated thanks to its full integration to your DMS system. LoyalAction ensures that your data is used securely in order to increase customer retention through its loyalty program. The IMPAK.NET software remains the DMS that most fully integrates with the LoyalAction solution.

Web Publishing Interface

Integrated function for syndication of vehicle inventory to the dealer's website.

Dealertrack Interface

The IMPAK.Net software offers the ability to transfer all the information of a sales file for a request for financing from financial institutions, via this portal.

Other services

Due to our strong market presence, Lautopak has relationships with many other partners, manufacturers and distributors, whether it is for price list processing or to integrate parts catalog.

These partners are: Artic Cat, Honda, Kawasaki, Yamaha, KTM, CFMoto, Mercury, Evinrude, Kimpex, Motovan, Parts Canada, Thibert, Thibault, Land and Sea, Atlas, Coast, Danzy, Dometic, and many others.

Availability of the solution

Lautopak offers a complete software, dynamically bilingual, fully integrated, on a superior technological platform and this, with the best quality / price ratio on the market.

The solution is available for server installation at the customer's premises or via a cloud service.

Customized solution

Prior to the implementation of the software, we will work closely with your staff to properly adapt the software to your business processes. It goes without saying that all the forms generated by the IMPAK.Net software will be customized for your dealership.

The Accounting module will also be customized, according to the specifications of your manufacturer.

Pre-installation

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Commissioning

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Post-installation follow-up

In addition, in the first month following the start-up of the IMPAK.Net software, our staff will carry out a new on-site visit, as a post-installation follow-up, always with the aim of providing adequate support to users and to supplement the training provided.

Complementary training

At any time and upon request, Lautopak is able to provide additional training, via web conference in an interactive sessions with the employee. The e-learning session is ideal and very accessible to train new employees or when there is a need to review some specific functionalities of the system.

Mr. André Lévesque, President of Roulottes AS Lévesque gives us his story about Lautopak.

 

Mrs Chantal Contant, president of Groupe Contant Sport gives us her story about Lautopak.

 

More references are available upon request.

Information request

It will be our pleasure to provide any other additional information so do not hesitate to contact us, either by phone or by completing the following form.

We will contact you as soon as possible.

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For a turn-key solution

With more than 35 years of experience in this field, Lautopak has all the expertise to be your trusted partner, now and for many years to come.

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